Frequently Asked Questions
Do you deliver outside the UK?
Not at the moment — we currently deliver within the United Kingdom only.
When will I receive my order?
Our coffee is roasted in Kenya and shipped to London weekly. We dispatch eCommerce orders every Monday from our café in Islington, and your order is then delivered across the UK via Royal Mail.
How can I pay?
You can pay securely online by card at checkout. We accept all major debit and credit cards — Visa, Mastercard and American Express — as well as Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify.
Where does your coffee come from?
We are passionate about sourcing, and all of our coffees are proudly sourced from across Kenya. From the quintessential highlands around Mt. Kenya, to the emerging Nandi Hills, we pride ourselves on roasting only the most incredible Kenyan coffees that score over 80 on the SCA scale.
Where do you roast your coffee?
All of our coffee is roasted in Spring Valley, a Nairobi neighbourhood historically renowned for its coffee estates — the same neighbourhood we have been roasting in since 2009.
Who roasts the coffee?
Our fanatical roasting team has been together since 2009, and comprises Mohammed & Fred, who are assisted by Godwin & Sharon; the Roastery team is led by Joseph.
Can you grind my coffee?
Of course. Pick your preferred brewing method when ordering and we'll do the rest. If you have a grinder, we always recommend buying beans and grinding them at home — but we are happy to grind for you as well.
How should I store my coffee?
Ideally, in an airtight container like an AirScape at room temperature and somewhere dark like a cupboard or pantry.
Do you have decaf?
Yes. We wanted to offer a safe decaf for a long time, and in 2023 started working with Swiss Water to offer a Kenyan decaf that has not been chemically altered.
My problem isn’t listed here. How do I get in touch?
Please contact hello@springvalleycoffee.com and we’ll reply as soon as possible.